Hitachi Printer
Support & Services

Additional Protection Available for Your New Printer. For added peace of mind, Pak-Tec offers an additional 4-year warranty for new Hitachi printer purchases. The warranty helps protect your investment while providing a clear path for addressing covered equipment issues should they arise.

By adding extended coverage from the start, you can focus on your production rather than worrying about unexpected equipment costs. Our team can also help explain warranty coverage and what to expect throughout the life of your printer.

Ongoing Service, Without the Guesswork. A service agreement provides a proactive approach to maintaining your Hitachi printer and keeping it operating reliably. Rather than waiting for an issue to interrupt production, scheduled preventive maintenance helps identify potential problems early while keeping wear parts and other maintenance needs from being overlooked.

Depending on your agreement, support can include annual preventive maintenance, wear parts and filters, 24/7 phone support, priority response, break/fix repairs, software upgrades, and a dedicated assigned service technician. Service agreements can be structured to provide the level of support that makes sense for your equipment and production environment.

Help Beyond the Hardware. Every production environment is different, and getting consistent coding results can depend on more than simply selecting the right printer. Our team can help evaluate your application, production requirements, substrate, print location, and operating environment to help determine the right approach.

If you’re experiencing print-quality concerns, making changes to your production line, or evaluating a new coding application, our guidance provides another resource for finding practical solutions. You don’t have to figure out every coding challenge on your own.

Flexible Options to Invest in Your Equipment. Purchasing new coding equipment is an important investment, and the right acquisition strategy can vary from one operation to another. Leasing provides an alternative to purchasing equipment outright, allowing you to spread the cost of your Hitachi printer over time while preserving available capital for other production priorities.

Our team can help you explore the available options and determine whether leasing makes sense for your equipment needs, budget, and production plans. The goal is to make it easier to evaluate the equipment you need without making the purchasing decision more complicated than it needs to be.

Help When You Need It. When an issue comes up, having access to knowledgeable technical support can make the difference between a quick resolution and an extended interruption. Pak-Tec provides support for Hitachi equipment to help customers troubleshoot issues, answer operational questions, and determine the appropriate next steps.

Whether you need assistance with printer operation, maintenance, software, or an unexpected equipment issue, our team can help identify the problem and guide you toward a solution. For customers with service agreements, additional support and response benefits may be available based on the level of coverage selected.

Build Confidence With Hands-On Training. Proper training can make a significant difference in how confidently your team operates, maintains, and troubleshoots your Hitachi printer. Pak-Tec offers hands-on Hitachi UX and UX2 training at our dedicated Training Center in Fort Mill, South Carolina, giving technicians the opportunity to work directly with the equipment in a focused learning environment.

Training covers a mix of practical and advanced topics related to printer operation, routine maintenance, troubleshooting, and system setup. Whether you’re bringing new technicians up to speed or looking to strengthen the knowledge of your existing team, our classes are designed to help your technicians become more comfortable working with their Hitachi equipment.

Keep Your Printer Supplied and Ready to Run. Reliable coding depends on more than the printer itself. The right inks, makeup, filters, wear parts, and other supplies all play a role in maintaining consistent performance and minimizing unnecessary interruptions.

Pak-Tec can help you identify the parts and consumables appropriate for your Hitachi equipment and application. Having access to the right supplies when they’re needed helps your team stay prepared for routine maintenance and keep production moving.

Keep Your Equipment Up to Date. As production requirements change, your coding equipment may need to evolve with them. Software updates and equipment upgrades can provide access to new capabilities, improve usability, and help keep your Hitachi printer aligned with your operational needs.

Our team can help identify available updates or upgrades for your equipment and determine whether they provide a meaningful benefit for your application. This gives you the opportunity to extend the usefulness of your existing investment rather than replacing equipment simply because your requirements have changed.