Service and technical support is a primary emphasis for Pak-Tec. We are committed to establishing collaborative partnerships with our customers based upon trust and accountability. Our personable and professional team of technicians take great pride in earning the respect of our customers by providing some of the best field-service in the industry. We target a 24 hour response time and carry an extensive inventory of parts to ensure we are able to get you back to full production.
TRADITIONAL SERVICE MODEL: Our customers can expect to have a regular technician assigned to their account; someone they can get to know and communicate with directly. That means quick responses, clear line of communications and no hassle to schedule a service visit. Help is just a call, or text, away.
FLEXIBLE SERVICE: We realize that each customer’s needs are unique. As such, we focus on providing flexible service to meet your specific needs. There is no need to feel locked-in or restricted to a cookie-cutter service contract; we are happy to create tailored service programs or simply provide service on an as-needed basis.
ANTICIPATORY SERVICE: Our technicians are fully-engaged; our mission is to keep your operations running smoothly by making recommendations, training the appropriate staff within your company, and taking action before it is needed.
TYPES OF SERVICE
For a regular service, repair or technical support request, please fill out the service form below and a technician will follow up with you shortly. Please call for emergency technical support outside standard business hours.